Track your order
Enter your order number and the email address you used at checkout to see exactly where your parcel is.
Look up a shipment
Tracking usually goes live within 24 hours of dispatch. Before that the form will find your order but the carrier will have nothing to show yet.
What happens, and when
- Order placedA confirmation email lands straight away. If it is not there within the hour, check your spam folder before contacting us.
- Picked and packed1 to 3 business days. Larger furniture can take the full three while it is crated for freight.
- DispatchedYou get a second email with the carrier and the tracking code. That code is what the form on this page needs.
- In transit5 to 9 business days for standard, 2 to 4 for expedited, 7 to 14 for freight. Carriers can take 24 hours to record the first scan, so a quiet tracking page on day one is normal.
- DeliveredFreight deliveries are curbside and the carrier will call ahead to arrange a window.
Cannot find your order number?
Your order number is in the subject line of your confirmation email, and under My account, Orders if you checked out with an account. It looks like #1042.
Nothing moving for more than 7 business days? Contact us and we will open a trace with the carrier. Tracking that shows delivered when nothing arrived should be reported within 7 days so we can file a claim.
Call (440) 406-9279 or email info@dellisantidesign.com, Monday to Friday, 9:00 AM to 6:00 PM ET.