Placing an order is straightforward. Browse our website at dellisantidesign.com, select the pieces you love, add them to your cart, and proceed to checkout. You'll choose your shipping address, select a payment method, and confirm your order.

Once your order is placed and payment is confirmed, you will receive an order confirmation email. That email is your receipt and marks the start of your order being prepared for shipment. If you don't see it within a few minutes, please check your spam folder or contact us.

We begin processing orders quickly, so please contact us as soon as possible if you need to make a change or cancellation. Reach out to us at info@dellisantidesign.com or call +1 (440) 406-9279.

If your order has not yet been dispatched, we will do our best to accommodate the request. Once an order has shipped, we are unable to cancel it — but our standard return process will apply once you receive the item.

You will receive an order confirmation email as soon as your payment is successfully processed. This email includes your order number, a summary of items purchased, your shipping address, and estimated delivery details.

Please keep this email for your records — you will need your order number if you contact us for any reason.

Absolutely. You can add multiple items to your cart and check out all at once. Keep in mind that for larger furniture pieces, items may ship separately depending on availability and fulfillment location. You'll be notified if your order ships in multiple parts.

We currently ship to addresses within the contiguous United States only. We do not offer international shipping or delivery to U.S. territories at this time.

Here is a breakdown of our typical timeline:

• Order processing: 1–2 business days after payment confirmation
• Shipping & transit: 2–5 business days depending on your location
• Total estimated delivery: 3–7 business days from your order date

These are estimates, not guarantees. Occasionally, carrier delays or high-demand periods can add extra time. If your order is taking longer than expected, please don't hesitate to get in touch.

Yes. Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and a link to monitor your delivery in real time. You can use that link to follow your package at any point after shipment.

If you haven't received a tracking email within 3 business days of your order confirmation, please contact us and we'll look into it right away.

Some of our larger or heavier pieces may require freight shipping rather than standard carrier delivery. Where applicable, available delivery options — including any white-glove or threshold delivery services — will be clearly shown at checkout or communicated before shipment.

If you have specific delivery concerns for an oversized item, please contact us before placing your order and we'll be happy to help coordinate the right solution.

We accept a wide range of payment methods for your convenience:

• Visa, Mastercard, American Express, Discover
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
• Klarna (buy now, pay later — subject to Klarna's own approval and terms)

All payments are processed securely. We do not store your full card details on our systems.

Payment is collected at the time you complete checkout. Your order will not be processed or shipped until payment has been successfully confirmed. If there is an issue with your payment, you will be notified promptly.

Yes. Our website uses industry-standard SSL encryption, and all payment transactions are handled by secure, trusted payment processors. We do not have access to or store your full card number. Shopping with us is safe and your information is protected.

All prices on our website are displayed and charged in US Dollars (USD). Applicable sales tax will be calculated and shown at checkout based on your shipping address.

We accept returns within 30 days of delivery. To be eligible, items must meet the following conditions:

• Unused and in original, unaltered condition
• No visible signs of use, scratches, stains, damage, or modification
• All original components, hardware, assembly manuals, and accessories included
• Returned in original packaging whenever possible — or equivalent protective packaging if the original is no longer available

Items that do not meet these conditions may not qualify for a return. Please review our full Return & Refund Policy on our website for complete details.

To initiate a return, please contact us at info@dellisantidesign.com within 30 days of receiving your order. Include your order number, the item(s) you'd like to return, and the reason for the return.

We'll respond with return instructions and next steps. Please do not send items back without first receiving authorization from us.

Once we receive and inspect your returned item, we will process your refund within 7 business days. Refunds are issued to the original payment method used at checkout. Depending on your bank or payment provider, it may take a few additional days for the funds to appear in your account.

You will receive an email notification once your refund has been processed.

Items that show signs of use, assembly, modification, or damage caused after delivery are not eligible for return. Custom or made-to-order pieces may also be subject to different return terms, which will be clearly communicated at the time of purchase.

If you are unsure whether your item qualifies, please contact us before initiating a return and we'll be happy to help.

We carry a curated range of home furnishings including living room, bedroom, and dining room furniture, as well as accent and occasional pieces. Our collection focuses on quality materials, timeless design, and lasting craftsmanship — pieces built for real homes and real life.

Each product page on our website includes detailed specifications — dimensions, materials, finishes, and any relevant care instructions. We recommend reviewing these carefully before placing your order to make sure the piece works for your space.

If you need additional information not listed on the product page, please contact us and we'll do our best to help.

Care instructions vary by material and finish. Specific guidance is included on each product page and, where applicable, with the product itself. As a general rule:

• Dust regularly with a soft, dry cloth
• Avoid harsh chemical cleaners on wood or upholstered surfaces
• Keep furniture away from prolonged direct sunlight to prevent fading
• For spills, blot gently rather than rubbing to avoid spreading

If you have a specific care question about a product, we're happy to help — just reach out.

Some pieces require assembly and some arrive fully assembled. This is clearly indicated on each product page. Where assembly is required, instructions and any necessary hardware are included with the item.

We work hard to ensure our product photos accurately represent the colors and finishes of our furniture. However, colors may appear slightly different depending on your screen settings and lighting. If color accuracy is important to your decision, feel free to contact us — we can provide additional photos or material samples where available.

We're sorry to hear that — this is not the experience we want for you, and we will make it right. Please contact us at info@dellisantidesign.com as soon as possible (ideally within 48 hours of delivery) and include:

• Your order number
• A clear description of the issue
• Photos of the damage or incorrect item

We will review your case and arrange a replacement, repair, or refund as appropriate — whichever resolves things most effectively for you.

First, check your tracking information using the link in your shipping confirmation email. If the tracking shows your order is still in transit, a little patience may be all that's needed — especially for larger freight shipments.

If your estimated delivery window has passed and tracking shows no movement or an issue, please contact us at info@dellisantidesign.com with your order number. We will investigate and update you as quickly as possible.

Tracking updates can occasionally lag behind a package's actual movement, particularly during weekends or high-volume shipping periods. If your tracking has not updated for more than 3 business days, please contact us and we will follow up with the carrier on your behalf.

No. You can check out as a guest without creating an account. However, creating a free account gives you a few useful benefits:

• Faster checkout for future orders
• Easy access to your order history and tracking
• Simpler management of returns and inquiries

It only takes a moment to set one up, and there is no obligation.

On the login page, click "Forgot your password?" and enter the email address associated with your account. You will receive a reset link shortly. If you run into any issues, contact us at info@dellisantidesign.com and we will help you get back in.