Refund & Return Policy

Dellisanti Design Center

Effective Date: June 6, 2025  |  Last Updated: June 6, 2025

At Dellisanti Design Center, your satisfaction is important to us. If you are not completely happy with your furniture purchase, we want to make the return and refund process as simple and stress-free as possible.

We offer a 30-day return window from the date of delivery, free return shipping with a prepaid label, and refunds issued to your original payment method — no complicated procedures, no hidden conditions.

Please read this policy carefully so you understand your rights and the steps involved in requesting a return or refund.

 

Return Window:  30 days from delivery date Return Shipping Cost:  FREE — prepaid return label provided by us Refund Processing Time:  Within 7 business days after the item is received and inspected Refund Method:  Issued to the original payment method used at purchase How to Start a Return:  Contact us first at info@dellisantidesign.com

 

You have 30 days from the date your order is delivered to initiate a return. The delivery date is determined by the tracking information associated with your order.

Returns requested after the 30-day window has passed may not be accepted. If you are approaching the deadline, please contact us as soon as possible so we can review your situation.

We strongly encourage you to inspect your furniture upon delivery and contact us promptly if anything is not right.

 

Before shipping any item back to us, you must contact our customer support team first. This step is required so we can verify your order, confirm eligibility, and provide you with a prepaid return shipping label and return instructions.

To initiate a return, please reach out using any of the following:

•        Email: info@dellisantidesign.com

•        Phone: +1 (440) 406-9279

•        Website: http://dellisantidesign.com

 

When contacting us, please have the following information ready:

•        Your order number

•        The item(s) you wish to return

•        The reason for the return

•        Photos of the item if it arrived damaged or defective

 

We will respond within 1–2 business days with your return authorization and prepaid shipping label. Please do not send items back without receiving return instructions, as unannounced returns may not be processed.

 

Once your return request is approved, the process works as follows:

 

1.       Contact our support team to initiate your return and confirm eligibility.

2.       We will email you a prepaid return shipping label and return instructions within 1–2 business days.

3.       Carefully repackage the item in its original packaging (or equivalent protective packaging) and attach the prepaid label.

4.       Drop off the package at the designated carrier location specified in your return instructions.

5.       Once we receive and inspect the returned item, we will notify you of the outcome.

6.       If the return is approved, your refund will be processed to your original payment method within 7 business days.

 

You will receive an email confirmation at each key stage of the process — when your return is approved, when we receive your item, and when your refund has been issued.

 

To be eligible for a return, items must meet the following conditions at the time they are received back at our facility:

•        The item must be unused and in its original, unaltered condition

•        The item must show no visible signs of use, scratches, stains, damage, or modification

•        All original components, hardware, assembly manuals, and accessories included with the product must be returned

•        The item should be returned in its original packaging whenever possible. If the original packaging is no longer available, equivalent protective packaging must be used to prevent transit damage

•        Items must be returned within the 30-day return window from the date of delivery

 

Items that do not meet these conditions upon inspection may be rejected or subject to a partial refund at our discretion. We will contact you if this situation arises and explain the outcome before taking any action.

 

We cover the cost of return shipping on all eligible returns. Once your return is approved, we will email you a prepaid return shipping label at no charge to you. You do not need to pay anything to ship your item back to us.

Please send all approved returns to the following address:

 

Business Name:  Dellisanti Design Center Return Address:  2060 Center Rd, Avon, OH 44011, USA Phone:  +1 (440) 406-9279 Email:  info@dellisantidesign.com

 

Please note: Do not ship items to this address without first receiving a return authorization and prepaid label from our team. Items returned without prior authorization may not be processed.

 

Refund Timeline

Once we receive your returned item, our team will inspect it to confirm that it meets the return conditions outlined in this policy. This inspection process typically takes 1–2 business days after the item arrives at our facility.

If the return is approved, your refund will be processed within 7 business days of the inspection being completed. We will not issue a refund before the returned item has been received and inspected.

Refund Method

All approved refunds are issued to the original payment method used at the time of purchase. Depending on your bank or payment provider, it may take an additional 3–10 business days for the refund to appear in your account after we process it. This processing time is determined by your financial institution and is outside our control.

You will receive a confirmation email from us as soon as the refund has been issued on our end.

Partial Refunds

In cases where a returned item is not in its original condition, shows signs of use, or is missing components, we reserve the right to issue a partial refund that reflects the condition of the item as received. We will always communicate with you before proceeding with a partial refund.

Original Shipping Charges

If a shipping charge was applied to your original order, that amount is generally non-refundable unless the return is the result of our error, a defective product, or an incorrect item being sent.

 

The following items are not eligible for return or refund:

•        Custom-made or personalized furniture pieces that were built, finished, or configured specifically to your order specifications. Because these items are made to order, they cannot be restocked or resold. Please review all customization details carefully before confirming a custom order.

•        Final sale or clearance items that were explicitly marked as non-returnable at the time of purchase.

•        Gift cards.

 

If you are unsure whether a specific item is eligible for return before purchasing, please contact us, and we will be happy to clarify.

 

We carefully inspect and package all furniture before shipment. However, if your order arrives damaged, defective, incorrect, or with missing parts, please take the following steps:

1.       Do not discard the original packaging, as it may be needed to support a carrier claim.

2.       Take clear photographs of the item and packaging, including any visible damage or defects.

3.       Contact our customer support team within 48 hours of delivery at info@dellisantidesign.com or +1 (440) 406-9279, and include your order number and photos.

 

We will review the information you provide and work with you as quickly as possible to find the best resolution, which may include:

•        A free replacement of the damaged, defective, or incorrect item

•        Shipment of missing parts or components

•        A full or partial refund, depending on the circumstances

 

We do not require you to return damaged or defective items in most cases, though we may request that they be made available for carrier inspection. Our goal is to resolve these situations fairly and efficiently.

 

If you have any questions about our Return & Refund Policy, need to initiate a return, or require assistance with your order, please contact us:

 

Business Name: Dellisanti Design Center

Website: http://dellisantidesign.com

Address: 2060 Center Rd, Avon, OH 44011, USA

Phone: +1 (440) 406-9279

Email: info@dellisantidesign.com