Payment Policy

Dellisanti Design Center

Thank you for choosing Dellisanti Design Center. This Payment Policy outlines how we handle payments, pricing, taxes, and billing for all purchases made through our website at http://dellisantidesign.com. We are committed to providing a secure, transparent, and hassle-free payment experience for every customer.

By placing an order with us, you agree to the terms described in this Payment Policy.

 

We accept a variety of secure payment methods to make your furniture shopping experience as convenient as possible. The following payment options are currently available at checkout:

 

[PAYMENT METHODS]  — e.g., Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, Stripe, etc.

 

All accepted payment methods are displayed at checkout. We reserve the right to add or remove payment options at any time. If your preferred payment method is not listed, please contact us directly, and we will do our best to accommodate your needs.

For high-value furniture orders or custom design pieces, additional payment verification may be required before processing.

 

When Is Payment Charged?

[PAYMENT TIMING]  — e.g., Payment is charged at the time of order placement / after order confirmation / upon shipment, etc.

 

Once your payment is successfully authorized and captured, you will receive an order confirmation email with a summary of your purchase. This confirmation serves as your receipt.

For made-to-order or custom furniture pieces that require longer production lead times, payment may be collected in full at the time of order, or in agreed installments where applicable. Any special payment arrangements will be communicated to you clearly before your order is finalized.

 

Order Confirmation

Submission of an order does not guarantee acceptance. We reserve the right to review, adjust, or cancel orders in cases involving pricing errors, inventory discrepancies, or suspected fraudulent activity. If there is an issue with your order, we will contact you promptly using the email address provided at checkout.

 

All prices listed on our website are in United States Dollars (USD). All transactions are processed in USD.

If you are purchasing from outside the United States, please be aware that your bank or payment provider may apply currency conversion fees or international transaction charges. These fees are determined solely by your financial institution and are not controlled by Dellisanti Design Center. We are not responsible for any additional charges incurred due to currency conversion.

 

Pricing

Product prices are clearly listed on each product page and reflect the cost of the item only, unless otherwise stated. Prices do not include applicable taxes or shipping fees, which are calculated and displayed separately during checkout before you complete your purchase.

We reserve the right to adjust our prices at any time without prior notice. However, the price displayed at the time you complete your order is the price you will be charged — no price changes will apply retroactively to confirmed orders.

Taxes

[TAX INFORMATION]  — e.g., Sales tax is calculated based on your shipping address and applicable state/local tax rates. Ohio residents will be charged applicable sales tax. Tax-exempt purchases require valid documentation submitted prior to order completion.

 

Tax amounts are calculated at checkout and displayed before you confirm your purchase. Dellisanti Design Center complies with all applicable federal, state, and local tax laws. If you believe a tax was applied in error, please contact us within 30 days of your purchase.

 

The security of your payment information is our top priority. We use industry-standard security measures to ensure that every transaction on our website is safe and protected.

•        SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption technology to protect all data transmitted between your browser and our servers. Look for the padlock icon in your browser's address bar as confirmation that your connection is secure.

•        Secure Payment Gateways: All payment information is processed through trusted, PCI-DSS compliant payment gateways. Your full card number and sensitive payment details are never stored on our servers.

•        Shopify Secure Checkout: Our store is powered by Shopify, which maintains rigorous security standards for eCommerce transactions, including fraud monitoring and secure data handling.

•        No Storage of Full Card Details: We do not store, view, or have access to your complete credit or debit card information. Payment data is handled entirely by our certified payment processors.

 

While we take every reasonable precaution to protect your payment information, no online transmission can be guaranteed to be 100% secure. If you suspect any unauthorized use of your payment details, please contact your bank or card issuer immediately.

 

Occasionally, payment transactions may not go through as expected. Here's what you need to know if you experience a payment issue:

Failed or Declined Transactions

If your payment is declined, you will be notified during the checkout process. Common reasons for a declined payment include:

•        Insufficient funds in your account

•        Incorrect card number, expiration date, or CVV/security code entered

•        Billing address does not match the address on file with your bank

•        Your bank or card issuer has flagged the transaction for security review

•        Daily spending limits or international transaction restrictions set by your bank

 

If your transaction is declined, we recommend:

•        Double-checking all payment details entered at checkout

•        Contacting your bank or card issuer to confirm there are no account restrictions

•        Trying an alternative payment method

•        Reaching out to our customer support team for assistance

Incorrect Charges

If you believe you have been charged an incorrect amount, please contact us as soon as possible at info@dellisantidesign.com with your order number and a description of the discrepancy. We will investigate and resolve the issue promptly.

Duplicate Charges

In rare cases, a technical error may result in a duplicate charge. If this occurs, please contact us immediately. We will work with our payment processor to reverse any duplicate transactions as quickly as possible.

 

We take fraud prevention seriously to protect both our customers and our business. To maintain a safe shopping environment, we reserve the right to:

•        Place a hold on orders that trigger our fraud detection systems for additional verification

•        Request identity verification or additional documentation before processing high-value or unusual orders

•        Cancel any order that we reasonably suspect involves unauthorized payment use, fraudulent activity, or policy violations

•        Report suspected fraudulent activity to the appropriate authorities

 

If your order is placed on hold for fraud review, we will contact you using the email address provided at checkout. Most reviews are completed within 1–2 business days. We appreciate your patience and understanding — these measures are in place to protect everyone.

If you believe your payment information has been used without your authorization to place an order on our store, please contact us immediately at info@dellisantidesign.com and we will take prompt action.

 

We understand that quality furniture is a significant investment. To make your purchase more manageable, we may offer flexible payment options through third-party Buy Now, Pay Later (BNPL) providers. These may include services such as:

•        Shop Pay Installments

•        Klarna

•        Afterpay

•        Affirm

•        Other BNPL providers available at checkout

 

Availability of installment options depends on your location, order value, and the provider's eligibility requirements. If a BNPL option is available for your order, it will be displayed during checkout.

Please note that installment payment plans are provided and managed entirely by the respective third-party provider, not by Dellisanti Design Center. By choosing an installment option, you enter into a separate agreement with that provider, subject to their own terms, conditions, and interest rates (if applicable). We encourage you to review the terms of your chosen provider before completing your purchase.

For questions about an installment payment plan after your purchase, please contact your BNPL provider directly.

 

We want you to be completely satisfied with your Dellisanti Design Center purchase. If you need to request a return or refund, please refer to our full Return & Refund Policy for complete details on eligibility, conditions, and the process.

General Refund Information

When a refund is approved, it will be processed as follows:

 

[REFUND METHOD & TIME]  — e.g., Refunds are issued to the original payment method within 5–10 business days of approval. Processing times may vary depending on your bank or payment provider. Shop Pay Installment refunds are processed through the respective BNPL provider.

 

Please note that original shipping charges are generally non-refundable unless the return is due to our error or a product defect. For large furniture items, restocking fees or return shipping costs may apply as outlined in our Return Policy.

Refunds for custom or made-to-order furniture pieces may be subject to additional restrictions. Please review our Return Policy or contact us for specific guidance.

 

If you have any questions, concerns, or issues related to a payment, billing, or charge on your account, our team is here to help. Please don't hesitate to reach out:

 

Business Name: Dellisanti Design Center

Website: http://dellisantidesign.com

Address: 2060 Center Rd, Avon, OH 44011, USA

Phone: +1 (440) 406-9279

Email: info@dellisantidesign.com

 

Our customer support team is available to assist you and aims to respond to all inquiries within 1–2 business days.