Shipping Policy

Dellisanti Design Center

At Dellisanti Design Center, we want your furniture to arrive safely, on time, and without any surprises. This Shipping Policy explains everything you need to know about how we process, ship, and deliver your order. Please read this policy carefully before placing your order.

 

Shipping Destination:  United States only Shipping Cost:  FREE on all orders — no minimum purchase required Order Processing Time:  1–2 business days after payment confirmation Transit Time:  2–5 business days after shipment Total Estimated Delivery:  3–7 business days from order date Business Days:  Monday through Friday, excluding federal holidays

 

We currently ship to addresses within the United States only. We do not ship to U.S. territories, P.O. Boxes, APO/FPO addresses, or international destinations at this time.

If you are unsure whether we can deliver to your location, please contact us before placing your order and we will be happy to assist.

 

Shipping is completely FREE on all orders, with no minimum purchase amount required and no hidden fees. The price you see at checkout is the price you pay — what you see is what you get.

There are no conditions, thresholds, or exceptions to our free shipping offer. Every order, regardless of size, weight, or value, ships at no cost to you.

 

All orders are processed within 1–2 business days following successful payment confirmation. Processing includes verifying your order, preparing your furniture for shipment, and handing it off to our shipping carrier.

Please note the following:

•        Processing begins only after your payment has been successfully confirmed. Orders placed with pending or failed payments will not be processed until the payment is resolved.

•        Orders placed after 2:00 PM EST may be processed the following business day.

•        Orders placed on Saturdays, Sundays, or U.S. federal holidays are NOT processed on those days. They will be picked up for processing on the next available business day.

•        Business days are Monday through Friday, excluding all federally observed U.S. holidays.

 

You will receive a shipping confirmation email once your order has been dispatched. This email will include your tracking number and carrier details.

 

Once your order has been shipped, the estimated transit time is 2–5 business days, depending on your location within the United States.

Total estimated delivery time from the date your order is placed is 3–7 business days, calculated as follows:

 

Processing Time:  1–2 business days Transit Time:  2–5 business days Total Estimated Delivery:  3–7 business days from order date

 

Delivery timeframes are estimates, not guarantees. Actual delivery times may vary depending on your specific location, carrier availability, and other factors outside our control.

For large or oversized furniture items, delivery arrangements may vary. Freight deliveries or white-glove in-home delivery services, where applicable, may have different timelines. Any specific delivery arrangements will be communicated to you before or at the time of shipment.

 

Once your order has been shipped, you will receive a shipping confirmation email containing:

•        Your order summary

•        The name of the shipping carrier handling your delivery

•        Your unique tracking number

•        A link to track your package in real time

 

We use [CARRIER NAME] to ship our orders. You can track your shipment directly on the carrier's website using the tracking number provided in your confirmation email.

If you have not received a shipping confirmation email within 2 business days of placing your order, please check your spam or junk folder first. If you still cannot locate it, contact us at info@dellisantidesign.com and we will look into it for you.

 

While we do our best to ensure timely delivery, there are circumstances beyond our control that may affect shipping timelines. These include:

•        Severe weather conditions or natural disasters affecting carrier operations

•        High shipping volumes during peak seasons such as Black Friday, Cyber Monday, Christmas, and other major holidays

•        Carrier delays or service disruptions

•        Supply chain disruptions or regional logistical issues

•        Incorrect or incomplete shipping addresses provided at checkout

 

During busy holiday periods or major sale events, we strongly recommend placing your order as early as possible to account for potential delays.

All delivery timeframes provided are estimates only. We are not able to make binding delivery guarantees once an order has been handed off to the shipping carrier. If your order appears significantly delayed beyond the estimated window, please don't hesitate to reach out to us.

 

Lost Packages

If your tracking information shows your package as delivered but you have not received it, please:

•        Check around your delivery location, including with neighbors or building management

•        Allow 1 additional business day, as carriers sometimes mark packages as delivered slightly early

•        Contact the carrier directly using your tracking number for an investigation

•        If the issue is unresolved, contact us at info@dellisantidesign.com with your order number, and we will work with the carrier on your behalf

Damaged Packages

We take great care in packaging our furniture to minimize the risk of damage during transit. However, if your item arrives damaged:

•        Document the damage immediately by taking clear photographs of the packaging and the item

•        Do not discard the original packaging, as it may be needed for a carrier claim

•        Contact us within 48 hours of delivery at info@dellisantidesign.com with your order number and photos

 

We will work quickly to resolve the issue, which may include a replacement, repair arrangement, or refund depending on the nature and extent of the damage. Your satisfaction is our priority.

 

If you have any questions about your shipment, delivery status, or this Shipping Policy, our team is here to help:

 

Business Name: Dellisanti Design Center

Website: http://dellisantidesign.com

Address: 2060 Center Rd, Avon, OH 44011, USA

Phone: +1 (440) 406-9279

Email: info@dellisantidesign.com